FTC Adds Civil Penalty Claim to Uber Subscription Cancellation Case

Published 2026-05-15 · TrimWell Media News

Regulatory scrutiny of hard-to-cancel subscriptions escalated further in 2026. According to Goodwin, the FTC added a civil penalty claim and 21 state co-plaintiffs to its ongoing complaint alleging that Uber’s UberOne membership program is too difficult to cancel.

The same report notes this action follows earlier FTC cases against a major fitness-chain operator and an education technology provider, each centered on the same theme: subscription cancellation processes significantly harder than sign-up.

The legal basis in these cases rests on the Restore Online Shoppers’ Confidence Act (ROSCA), which the FTC has continued to enforce even while its broader "Click-to-Cancel" rule remains in the rulemaking process following its 2025 court vacatur.

Goodwin's analysis notes the FTC has signaled that a cancellation pathway significantly more difficult than the enrollment pathway may itself be viewed as an unfair practice, independent of whether a formal replacement rule is ever finalized.

Learn what to do if you hit a similar wall in our guide to canceling stubborn memberships.

Sources: Goodwin.